CCS4U is a people company, our passion and dedication to the growth and success of our people, can be seen in each one of our actions and initiatives.
Our team Managers, agents / advisors are an extension of your organization you can call them your ambassador. They’re highly trained and carefully coached to project your brand values and act as ambassadors for your business. The performance of our staff is judged by key performance factors agreed with each client at the outset of our working relationship.
Once you have chosen CCS4U as your outsourcing partner, you will be introduced to your dedicated Account Manager who will guide you through the set-up process, program your account, work with internal operations and training departments to ensure efficient implementation, and facilitate the test call period. Once your campaign goes live, your Account Manager will monitor your calls on a regular basis and ensure everything is running smoothly.
Our highly-skilled Sales/ Client Services Team are one of the main reasons why our clients prefer CCS4U to our competitors. Many members of our team have had previous experience in the call center industry, bringing with them a true understanding of how to ensure the success of each account. Our CCS4U Sales/ Client Services Team are 100% focused on your needs to ensure account success. Their responsibility is to provide clients with timely and accurate responses to questions and concerns and maintain an open flow of communication to ensure you achieve your business objectives. Unique is our quality control department that will control the highly quality preference of our clients.